Improving the Citizen Experience with Touchless Government Services

AST’s solutions, built on the extensible Salesforce platform, provide streamlined, modern, and efficient means for state and local government agencies to automate licensing, permitting, and inspections processes.

Licensing and Permitting

AST’s unparalleled expertise in delivering modern government solutions for nearly three decades ensures accelerated time-to-value and intuitive automation for citizens and government employees, all in a partnership you can trust.

  • Business Registration
  • Regulatory Agencies
Inspections

Streamline your inspections management processes from days to a matter of seconds and ensure compliance requirements are fully met.

The Five Stages of Authorization

AST solutions can help government agencies through the five stages of any constituent-government interaction journey:

    1. Citizen outreach
    2. Intake of applications
    3. Reviewing and approving of licenses and permits
    4. Inspections of businesses and facilities or assessments of individuals
    5. Issuance and renewal based on violations and enforcement actions

 

Key issues and challenges faced by citizens and public officials include:

  • Inconsistent presentation of information
  • Lack of visibility into timing and processes
  • Manual processes and lack of coordination
  • Disconnected systems and redundant paperwork for inspections
  • Inadequate risk analysis to reduce bottlenecks

Learn more about how AST helps citizens and public officials overcome these key challenges.

AST solutions remove bureaucratic red tape by increasing collaboration across government departments and breaking up silos of data. The solutions provide the public with an easy-to-use web portal where they can find the right information at the right time. Using the web portal, prospective business owners and applicants can easily understand the various processes involved and track the status of their licenses and permits, inspection results, and enforcement actions.

  • Touchless constituent services
  • Increased internal and external collaboration with social tools
  • Accessibility anywhere with cloud
  • Elevated transparency with a single view of applicant history, outstanding requests, and violations
  • Embedded insights and adaptive intelligence
  • Omni-channel experience for applicants
  • Mobile-ready with responsive design built-in

Key Benefits of AST's Licensing, Permitting, & Inspections Solution

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Eliminates Friction

Combines the business registration requirements of multiple agencies into one single-sign-on application.

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Integrates Workflow

Breaks down silos to collect and automatically share relevant data across agencies.

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Empowers Self-Service

Allows users to manage all interactions and access data through an individualized dashboard.

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Automates Compliance

Provides timely notifications to customers when they need to perform periodic compliance reporting.

See More +

Select Salesforce Customers

state-of-utah
maricopa-county-az
City of St. Louis Office of Violence Prevention AST Salesforce Customer
Commonwealth of Massachusetts AST Salesforce Customer
Louisiana Department of Health LDH AST Salesforce Customer
Northern Nevada Public Health NNPH Washoe County Health AST Salesforce Customer
State of California Office of Tax Appeals OTA AST Salesforce Customer
State of Hawaii Department of Commerce and Consumer Affairs DCCA AST Salesforce Customer
State of Utah Department of Agriculture and Food UDAF AST Salesforce Customer
State of Utah Department of Commerce AST Salesforce Customer
State of Utah Department of Environmental Quality DEQ AST Salesforce Customer
State of Utah Department of Health and Human Services DHHS AST Salesforce Customer
Wyoming Office of State Lands and Investments OSLI AST Salesforce Customer

Reach out for more information about our Salesforce solutions.


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