Situation Before CPQ Implementation

Interface Security Systems (ISS) is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions for distributed enterprises. The ISS legacy enterprise solution lacked the automation necessary to meet the growing sales and service needs of its customers. ISS struggled with frequent system outages, and its field service solution was no longer supported by Microsoft.

The client needed to implement a modern, fully automated, and cloud-enabled solution to support its growth initiatives and improve profitability by better managing margins. Specific objectives included:

  • Improve visibility into margins to determine profitability
  • Automate field processes and eliminate manual order processing
  • Eliminate delays and inaccuracies with customer proposals
  • Maintain high availability of the service request system

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Solution & Benefits of CPQ Cloud in Consulting

AST’s expertise in modernizing operations with CPQ solutions ensured a successful implementation for ISS to support its growth initiatives.

The client’s sales team now has improved visibility into the sales cycle and is able to send proposals with minimal delays. AST’s CPQ implementation has streamlined communication within the organization and established a single view for sales and marketing to review all opportunities, leads, service orders, history, and more.

ISS has realized the following benefits of its CPQ modernization with AST:

  • Automation in quoting, pricing, contracts, and order management
  • Streamlined invoicing
  • Automated subscription billing and recurring revenue reporting
  • Automated and streamlined Accounts Payable processing
  • Intelligent dashboards with real-time daily business intelligence, enabling proactive decision-making
  • Integrated warranty checking on install-base records, including a Return Merchandise Authorization (RMA) process
Industry: Professional Services

Solution Components:

  • Oracle CPQ Cloud
  • Oracle Financials
  • Oracle CX, Service
  • Oracle SCM
    • Order Management Cloud
    • Inventory Cloud
    • Global Order Promising Cloud
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Why AST?


AST’s deep domain knowledge in CPQ has provided ISS with a single source of truth for pricing and quoting, increasing business efficiency and modernizing field operations with intelligent automation.