Situation

Multiple disconnected systems and processes necessitated that Carmeuse replace its legacy systems with a more advanced and comprehensive platform. The client needed a global solution crossing CX, CPQ, and ERP.

Carmeuse struggled with:

  • Lengthy timelines when providing customer quotes
  • Pricing inaccuracies due to varied regional processes
  • Consistent global branding and international language requirements
  • The lack of a single global database of customer records

With an international presence spanning Western, Central, and Eastern Europe, North and South America, Africa, the Middle East, and Asia, Carmeuse sought the expertise of an implementation partner that could improve its quote response time and standardize its branding and global reporting with a unified solution.

The AST Team has shown to have the business acumen needed to understand our business environment and has been able to translate this deep understanding in an efficient system responding to our needs. In short time AST has gained the credibility needed within the user-group to also steer and safeguard the initial scope, essential to make this project a success. Beyond the outstanding professional qualities of the team it is important to state AST team is capable to work and communicate with all layers and hierarchies within our Group. I can recommend AST without reserve.

John Verkaik Project Manager, Carmeuse
Let’s Create Progress Together!

The AST Team has shown to have the business acumen needed to understand our business environment and has been able to translate this deep understanding in an efficient system responding to our needs. In short time AST has gained the credibility needed within the user-group to also steer and safeguard the initial scope, essential to make this project a success. Beyond the outstanding professional qualities of the team it is important to state AST team is capable to work and communicate with all layers and hierarchies within our Group. I can recommend AST without reserve.

John Verkaik Project Manager, Carmeuse

Solutions & Benefits

AST’s cross-pillar expertise and deep experience with CX, CPQ, and ERP integrations proved extremely valuable to the client. AST’s global presence and expert resources supported Carmeuse’s cultural variances and enabled the implementation of a single, worldwide solution in 17 countries in just 30 weeks. The on time and within budget project has resulted in the following business improvements for Carmeuse:

  • Key integrations have reduced quote response time by 200% and increased pricing accuracy, leading to higher margins
  • The CPQ implementation has resulted in quotes with consistent branding globally and in any local language across all locations
  • Quotes can be generated in 12 different currencies and languages
  • Maintained the product hierarchy from the SAP product master
  • Industry-specific pricing models
  • Global dashboards
Industry: Mining

Solution Components:

  • Oracle CPQ
  • Oracle Engagement Cloud
  • Oracle Marketing Cloud
  • Oracle CX Mobile Cloud
  • OSC Outlook Integration
  • IDB Integration
why ast poster why ast poster

Why AST?


AST’s cross-pillar expertise and deep experience with the prescribed solutions provided Carmeuse with a single view of customer data, quicker close times, improved quoting and approval efficiency, and overall greater customer experience.