Salesforce Org Assessment for Government
Situation at Wyoming OSLI Before Salesforce Assessment
The Wyoming Office of State Lands and Investments (OSLI) oversees approximately four million acres of state trust land situated across Wyoming. These lands are entrusted to the state with the purpose of generating revenue to benefit public education and other specified beneficiaries.
The client had successfully implemented Salesforce years ago, but their organization had yet to reach one of their main objectives, to deploy an external facing customer portal. Challenges such as a lack of internal resources and frequent turnover in partners have hindered their ability to progress toward that goal and adapt to evolving business needs.
OSLI needed a true partner they could trust to build a defined roadmap for enhancements within their Salesforce organization, identifying where and how they could:
- Implement upgrades and new feature enhancements from Salesforce
- Improve Salesforce user and administration productivity
- Develop a public-facing portal to enhance citizen engagement and build trust
From the initial kickoff meeting to the final presentation, I was constantly impressed with the assessment team. Right away, it was apparent that everyone was committed to digging into our organization to truly understand where we are, where we are trying to go, and how to get there. The process was thorough! When it came to the recommendations, Sue and her team did an awesome job of organizing and presenting them to us in a way that gave us an understanding of both the problems and the possible solutions. I am VERY confident that this assessment has given us a deeper understanding of our organization and a clear path forward to success, that we could not have attained on our own. To say we are excited to take the next steps is an understatement - thank you, AST!"
Benjamin Bump Assistant Director - Field Services, Wyoming Office of State Lands & Investments,From the initial kickoff meeting to the final presentation, I was constantly impressed with the assessment team. Right away, it was apparent that everyone was committed to digging into our organization to truly understand where we are, where we are trying to go, and how to get there. The process was thorough! When it came to the recommendations, Sue and her team did an awesome job of organizing and presenting them to us in a way that gave us an understanding of both the problems and the possible solutions. I am VERY confident that this assessment has given us a deeper understanding of our organization and a clear path forward to success, that we could not have attained on our own. To say we are excited to take the next steps is an understatement - thank you, AST!"
Benjamin Bump Assistant Director - Field Services, Wyoming Office of State Lands & Investments,Solution & Benefits of Salesforce Org Assessment for Government
AST established a relationship of trust with OSLI by demonstrating extensive industry and Salesforce technical expertise. AST’s Salesforce Assessment has delivered deep insight into the client’s existing Salesforce organization through user workshops, metadata analysis, and business process examination. Close collaboration with the OSLI team has led to a detailed roadmap of future enhancements to enable the client to meet its business goals.
With AST’s development of a multi-phased enhancement roadmap, the Wyoming Office of State Lands and Investments now has visibility and a clear plan for achieving the following key objectives:
- Maximize its investment in Salesforce
- Develop a public-facing portal to enhance citizen engagement
- Enhance interdepartmental collaboration
- Increase user productivity
Solution Components:
- AST Salesforce Org Assessment
Why AST?
AST’s Salesforce expertise has provided the client with significant visibility into the future state of its Salesforce organization, enabling maximum ROI, enhanced collaboration, and increased user productivity.