Situation Before Automation with AST's Salesforce Solution

This State’s Department of Commerce, Division of Consumer Protection stops unfair, deceptive, and fraudulent business practices by reviewing complaints and conducting investigations, educating consumers and businesses.

The State was facing significant issues with time-consuming, manual processes in managing consumer protection cases and needed to digitalize its end-to-end case management processes. A central repository for case-related documents and a modern, unified solution to automate case processing was needed to help the State achieve the following objectives:

  • Automation of case creation, routing, approvals, and workflow
  • Efficient investigation process tracking
  • Self-service communities to help consumers find solutions
  • Tracking and identification of past cases and action taken
  • Automated reminder system for consumer and business follow-up and notifications
  • Streamlined communication and collaboration between consumers and government resources

Great to work with, a smooth implementation, and highly recommended. We had a very short timeframe to complete this project and AST did an excellent job!”

Chief Investigator, US State Government, Department of Commerce, Division of Consumer Protection
Let’s Create Progress Together!

Great to work with, a smooth implementation, and highly recommended. We had a very short timeframe to complete this project and AST did an excellent job!”

Chief Investigator, US State Government, Department of Commerce, Division of Consumer Protection

Solution & Benefits of AST's Salesforce Case Management Solution in State Government

AST’s deep domain expertise and ability to quickly demonstrate key capabilities were critical factors in the State’s selection of AST’s Consumer Protection Case Management (CPCM) solution. Additionally, Salesforce’s recommendation of AST as a trusted strategic partner was key to the State’s sole source selection of AST’s modern solution and expert team.

AST CPCM, built on the reliable Salesforce platform, provided a streamlined, modern, and efficient means of managing consumer protection cases and the investigation process. AST’s implementation led the State to realize the following key benefits:

  • Reduced manual processing and time savings with an automated intake process
  • Eliminated use of spreadsheets with a centralized repository
  • Consumer self-service to check case status
  • Advanced dashboards and reports for data visualization and improved decision-making
  • Streamlined communication with an automated reminder system for follow-up
  • Improved collaboration with consumers and businesses for faster case resolution
  • Scalability
Industry: State Government

Solution Components:

  • Salesforce Service Cloud
  • Salesforce Government Cloud
  • Salesforce Experience Cloud
  • Integration: Salesforce with Google Suite (Drive)
  • AST Consumer Protection Case Management (CPCM)
why ast poster why ast poster

Why AST?


AST’s solution, built on the reliable Salesforce platform, ensured a modern means of investigating consumer protection cases, eliminating manual processing and saving cost and time with intuitive automation for the State and its citizens.