Situation Before Salesforce Implementation

To protect minors from the harms of engaging with social media platforms, State law requires that social media companies must verify if a user is a minor and then require the minor user to obtain parental consent before they may open or maintain an account.

On the heels of this regulation, the Governor mandated that the State Department of Consumer Protection needed an effective method of reporting any deviations from this law.

The State sought a reliable partner to provide a centralized, citizen-facing application to achieve the following objectives:

  • Allow citizens to submit information about minors’ access to and use of social media
  • Automate case processing for a completely paperless experience
  • Quickly stand up a solution to meet government regulations

I've enjoyed working with your team. Our new deployments are a wonderful addition to our system. Thank you so much for all the hard work AST has done to accommodate our needs.”

Chief State Investigator
Let’s Create Progress Together!

I've enjoyed working with your team. Our new deployments are a wonderful addition to our system. Thank you so much for all the hard work AST has done to accommodate our needs.”

Chief State Investigator

Solution & Benefits of Salesforce for State Government Agencies

As a trusted technology solutions provider for the State and an experienced Salesforce Partner, AST provided a solution that allowed the Department of Consumer Protection to meet the government mandate on time.

By leveraging the scalable and extensible Salesforce platform, AST developed a comprehensive solution to address the state’s requirements for regulating minors’ use of social media.

Highlights of the engagement and key benefits for the client include:

  • 100% online tracking of social media compliance
  • Effective use of allotted state funds
  • Greater insight into social media regulation
  • Ability to easily move compliance cases into the investigation process as needed
  • Project completion within five weeks
Industry: State & Local Government

Solution Components:

  • Salesforce Service Cloud
  • Salesforce Experience Cloud
  • Salesforce Government Cloud
why ast poster why ast poster

Why AST?


AST’s extensive experience developing solutions for State and Local government and proficiency with the flexible Salesforce platform enabled the client to comply with government regulations and gain greater insight into the use of social media in the State.