Situation Before the Salesforce DMS Implementation

The Department of Telecommunications and Cable (DTC) oversees the telecommunications and cable industries in Massachusetts, ensuring that residents receive high-quality communication services at just and reasonable rates. DTC was seeking to modernize its intake processes and data management systems for ease of submission, increased data utilization, improved efficiency, and more effective cross-division collaboration.

The client’s document management solution was paper-based and disconnected, which accrued significant cost within the business. DTC sought a digital transformation partner that could review its existing business processes and provide an effective path to overcome these challenges related to document management.

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Solution & Benefits After Implementation

AST’s history of successful modernization within State and Local Government made it the ideal partner. DTC has streamlined the internal processes related to the management of application submissions and has drastically improved efficiencies. The solution is used by MassDTC staff to review and approve or deny applications for State Business Offices (SBO), Tariff Filing, and Form 500s submitted by Telecom and Cable providers. It is also being leveraged to approve and deny newly created business user accounts.

Other benefits include:

  • 100% elimination of paper process
  • A fully supported online form intake process
  • The addition of a public portal
Industry: State & Local

Solution Components:

  • Salesforce DMS
  • Salesforce CRM-Public Sector Foundation
  • Customer Community for Public Sector
  • Tableau Creator
  • Tableau Viewer
  • Salesforce Shield
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Why AST?


DTC benefitted from AST’s successful Salesforce DMS implementation, replacing outdated processes with a modern solution increasing productivity, improving online submissions, and enabling efficiencies.