Situation Before Implementing Assessment Appeals Solution

The Maricopa County Assessor’s Office identifies and values all property within Maricopa County, AZ, the fourth largest county in the US. The County faced challenges with the management of its assessment appeals processing, including a lack of automation for case routing and approvals, as well as time-intensive and complex paper processes.

The County needed a modern solution for property tax assessment appeals management in order to digitize and automate the intake process and reduce the time and cost associated with manual processing. An efficient online system would help the County resolve the following inadequacies:

  • Inability to efficiently access taxpayer property information or view past cases and action taken
  • Lack of a centralized data repository
  • Inability to upload appropriate documentation to cases
  • Slow and inadequate communication and collaboration with taxpayers
  • High turnaround time for case resolution
  • Limited reporting and data analysis

The AST team clearly had experience with the Assessment industry, which means my team did not have to provide education on our complete business process, just the items that are specific to Maricopa County. The single thing that sets AST apart from nearly every vendor I've worked with is their ability to listen to our needs. AST is easily in the top 5 vendors I have worked with in my 15-year IT career.”

Mark Kramer Chief Innovation and Technology Officer, Maricopa County, AZ
Let’s Create Progress Together!

The AST team clearly had experience with the Assessment industry, which means my team did not have to provide education on our complete business process, just the items that are specific to Maricopa County. The single thing that sets AST apart from nearly every vendor I've worked with is their ability to listen to our needs. AST is easily in the top 5 vendors I have worked with in my 15-year IT career.”

Mark Kramer Chief Innovation and Technology Officer, Maricopa County, AZ

Solution & Benefits of Assessment Appeals in Municipal Government

AST partnered with Maricopa County to bring deep domain expertise and a modern solution built on the reliable Salesforce platform. The implementation of AST Assessment Appeals & Exemptions has provided the County with a streamlined, modern, and efficient means of managing tax appeals and exemptions.

AST’s solution saves the County’s property owners time by allowing them to submit an appeal or exemption request completely online. The County and its citizens now benefit from increased visibility into the process, reduced costs, and improved processing time as a result of the following modernizations:

  • Digitized intake process
  • Streamlined communication
  • Enhanced auditing capabilities
  • Integration with the County’s Property Lookup System
  • Dashboards and reports for visualization
  • An easily scalable, extensible, and configurable solution
Industry: Municipal Government

Solution Components:

  • AST Assessment Appeals & Exemptions
  • Salesforce Service Cloud
  • Salesforce Government Cloud
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Why AST?


AST provided a robust solution built for managing the appeals and exemptions process completely online, providing the County and its citizens increased visibility, reduced costs, and time savings.