City of St. Louis Office of Violence Prevention | RFP Management

Situation at OVP Before Salesforce Implementation

Founded in 2022, the City of St. Louis Office of Violence Prevention (OVP) coordinates public safety resources and community violence intervention programs to make St. Louis neighborhoods safer. OVP lacked the technology infrastructure to effectively manage its partner and provider networks and was managing grant funding and Requests for Proposal (RFPs) with cumbersome spreadsheets and emails.

OVP needed a streamlined solution to eliminate manual processes, centralize data, and more effectively manage grants and RFPs. Specifically, the client set the following objectives for this engagement:

Eliminate time-consuming, manual processes
Eliminate paper-based systems
Automate grants management
Automate RFP management
Improve partner relationship management

OVP launched in August of 2022 with no infrastructure to manage our engagement with community organizations or accomplish our mission. AST's expertise helped us design and launch a solution that allows us and our partners to dedicate more time to focus on reducing violence in St. Louis."

Wilford Pinkney Jr. Director, Office of Violence Prevention, City of St. Louis

Let’s Create Progress Together!

Wilford Pinkney Jr. Director, Office of Violence Prevention, City of St. Louis

Solution & Benefits of Salesforce for the Public Sector

AST brings over 28 years of experience in transforming government operations with purpose-built software solutions. This expertise and the team’s deep understanding of state and local government business requirements have ensured a successful modernization for the OVP.

With the implementation of Salesforce Service Cloud and Salesforce Experience Cloud, the City of St. Louis Office of Violence Prevention is now operating with intuitive automation and streamlined processes in its key business areas:

Grants Management
RFP Management
Contract & Invoice Management
Client and Partner Case Management

The modernized internal processes and streamlined partner portal allow OPV to focus on value-add activities and more effectively deliver on its mission of making St. Louis a safer place.

Industry: State & Local Government

Solution Components:

Salesforce Service Cloud
Salesforce Experience Cloud

Why AST?

With over 28 years of experience in transforming public sector operations, AST’s implementation of Salesforce at the St. Louis OVP has automated key processes and improved partner relationship management, allowing more focus on making St. Louis neighborhoods safer.