Situation at Chicago Housing Authority Before HCM Implementation

The Chicago Housing Authority (CHA) is the largest owner of rental housing in the City of Chicago. The not-for-profit agency provides homes to more than 63,000 households while supporting healthy communities in neighborhoods throughout the city.

CHA’s HR operations were fraught with manual, time-consuming processes and inefficiencies throughout its existing Infor system. The agency’s HR team utilized several disjointed technologies that required duplicate entries and multiple data sources for reporting.

To improve its HR operations, CHA needed an integrated, modern cloud solution and an expert HCM implementation partner to streamline and transform its ‘Hire to Retire’ workflow.

“The Chicago Housing Authority (CHA), the second largest housing authority in the United States, was looking for a new consolidated Human Resource and Capital Management system. CHA partnered with AST and as a team we completed the first phase of the Oracle HRIS/HRMS Cloud project in 6 months, which included Core HR/Benefits functionality and Payroll. This was a true partnership between the CHA and AST team that allowed us to successfully go live with an accelerated time schedule."

Dominick Maniscalco Deputy Chief of Human Resources
Let’s Create Progress Together!

“The Chicago Housing Authority (CHA), the second largest housing authority in the United States, was looking for a new consolidated Human Resource and Capital Management system. CHA partnered with AST and as a team we completed the first phase of the Oracle HRIS/HRMS Cloud project in 6 months, which included Core HR/Benefits functionality and Payroll. This was a true partnership between the CHA and AST team that allowed us to successfully go live with an accelerated time schedule."

Dominick Maniscalco Deputy Chief of Human Resources

Solution & Benefits of HCM Cloud Implementation at CHA

AST’s proficiency in modernizing government and nonprofit operations using cloud solutions played a vital role in the client’s choice to embrace cloud technology. AST partnered with CHA to successfully implement an integrated, user-friendly cloud solution and best practices for the agency’s HR operations.

AST’s partnership with CHA has led to the following key operational benefits:

  • Automated onboarding & offboarding approvals to eliminate manual paperwork
  • Integrated payroll with several benefit providers across the United States
  • Provided 100% paperless benefits enrollment and administration
  • Streamlined and simplified payroll processing
  • Automated retroactive payments and eliminated complex manual calculations
  • Built custom reports specific to CHA for effective reconciliation
  • Automated 100% of Third-Party payments
  • Improved management of FMLA absences
  • Established time entry and calculation rules for various employee categories
  • Automated HR Service Requests online for all categories
  • Employee performance evaluation processed online, and Gap Analysis identified based on performance.
  • Relevant skills improvement based on Learning Module
  • Automated Tuition Reimbursement process
Industry: Public Sector

Solution Components:

  • Oracle HCM Cloud
    • Payroll
    • Absence Management
    • Compensation
    • Time and Labor
    • Recruiting
    • Goal Management
    • Learning
    • Grievance & Discipline
    • Health & Safety
    • Human Resource Help desk
why ast poster why ast poster

Why AST?


Chicago Housing Authority’s partnership with AST to implement Oracle HCM Cloud has provided the agency with automated processes, key integrations, and eliminated inefficient, paper-based processes, vastly improving CHA’s HR operations.