Situation

A global manufacturing firm had been utilizing disparate systems to manage its sales and quote-to cash processes, which resulted in replication of information across systems. Though its Customer Portal included Self-Service Quoting, the data required to support this process was extremely difficult to maintain.
The firm’s systems included Oracle EBS for product configuration, Siebel for tracking opportunities, and a homegrown application for pricing and approvals. Management recognized its limitations with the legacy solution, which included:

  • Difficulty locating cohesive customer, product and pricing data
  • Significant delays and inaccuracies when creating customer proposals
  • Tools that were difficult and time-consuming to use
  • Lack of integration between systems

AST has been a great partner in our journey to transform our Global Field Sales experience. I am extremely pleased with the team’s knowledge of sales processes and technical expertise in Oracle CPQ, and their delivery flexibility.”

COE Manager, Global High Tech Firm
Let’s Create Progress Together!

AST has been a great partner in our journey to transform our Global Field Sales experience. I am extremely pleased with the team’s knowledge of sales processes and technical expertise in Oracle CPQ, and their delivery flexibility.”

COE Manager, Global High Tech Firm

Solutions & Benefits

AST provided the organization with a unique combination of experience to completely transform its Configure, Price, Quote processes. A migration of 4,000 products and 80,000 EBS rules enabled quick configuration and provision of budgetary quotes. CPQ was also tightly integrated with the customer portal for self-service budgetary quotes. In addition, complex multi-currency pricing functionalities were migrated from EBS, enabling the creation of accurately configured price quotes.
The implementation included:

  • Quote-to-Order and Order Update interfaces, providing order visibility for field sales reps
  • Complex multi-level pricing and non-pricing approvals, significantly improving quote speed for customers
  • Single-click quote-to-order that reduces order creation time, enabling real-time updates on customer orders
  • Multi-lingual proposal generation
Industry: Manufacturing

Solution Components:

  • Oracle CPQ
  • Salesforce CRM
  • MicroStrategy Reporting
  • Jitterbit Cloud Integration
  • Proprietary Customer Portal
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Why AST?


AST’s deep domain knowledge in CPQ and Manufacturing enabled complete transformation of the sales processes with a unified and integrated system in more than 30 countries, leading to improved customer satisfaction and loyalty.