Situation at U.S. Silica Holdings before Salesforce Org Merge

With its purchase of competitor EP Minerals, U.S. Silica Holdings inherited the company’s highly customized Salesforce application used by sales, customer service, and business operations. Though now a unified global mining organization, U.S. Silica found itself operating on two very different Salesforce organizations.

Upon completion of an AST Salesforce Assessment of both Salesforce orgs, it was determined that the client needed to merge its disparate Salesforce orgs to achieve the following key objectives:

  • Establish a single source of truth
  • Improve the accuracy of reporting with unified and robust reports and dashboards
  • Seamlessly integrate business processes, teams, products, opportunities, accounts, and contacts
  • Automate workflows across all sales, customer service, and operations teams
  • Reduce technical debt

AST is a true Partner! They evaluated both orgs to find commonality, reviewed the hundreds of workflow rules, process builder, Apex, and other automation in both orgs and were able to upgrade all to Flow. The team we worked with were the utmost professionals that brought insight and innovation into our newly combined org. We completed the project on-time and on-budget, delivering on all aspects of the project. AST is a joy to work with and we would recommend them highly for any project.”

Jennifer Jobson IT Manager, U.S. Silica Holdings
Let’s Create Progress Together!

AST is a true Partner! They evaluated both orgs to find commonality, reviewed the hundreds of workflow rules, process builder, Apex, and other automation in both orgs and were able to upgrade all to Flow. The team we worked with were the utmost professionals that brought insight and innovation into our newly combined org. We completed the project on-time and on-budget, delivering on all aspects of the project. AST is a joy to work with and we would recommend them highly for any project.”

Jennifer Jobson IT Manager, U.S. Silica Holdings

Solution & Benefits of a Salesforce Org Merge in the Mining Industry

AST’s expertise in modernizing operations with Salesforce solutions ensured an on-time, within-budget merge of U.S. Silica’s separate Salesforce orgs, delivering greater access to data, automation of sales processes, increased efficiency, and faster time-to-quote.

U.S. Silica is now operating as a truly unified organization after its acquisition of EP Minerals, enjoying the following key benefits of its aligned Salesforce organization:

  • 84% reduction in time-to-quote
  • Single source of truth, enabling greater visibility across the enterprise
  • Streamlined and modernized processes, enabling scalability now and into the future
  • Modernized Salesforce features and functionality
  • Enhanced system performance after resolving technical debt
  • Automation of time-consuming, manual processes

AST continues to provide Salesforce Support services and enhancements for U.S. Silica’s modernized Salesforce Organization.

Industry: Energy – Mining

Solution Components:

  • AST Salesforce Org Merge Solution
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
why ast poster why ast poster

Why AST?


U.S. Silica’s partnership with AST for digital transformation has eliminated disjointed and siloed processes and provided the company a unified Salesforce Sales and Service Cloud platform, delivering streamlined operations, modern features and functionality, and greatly reduced time-to-quote.