Steve McKinney, Practice Director, Service Management, AST LLC
Posted in CX Cloud, Knowledge Base, Oracle, Retail
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Retail’s death greatly exaggerated The last few years have seen a bevy of high-profile retailers either go bankrupt or close stores across the country, raising concern that brick-and-mortar retailers are doomed. Just this year (January through August 10), roughly 4,379 …
Teresa Stanula, VP, Human Resources, AST
Posted in Human Capital Management, Knowledge Base, Oracle
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The best of times, the worst of times It has been about 10 years since the US economy fizzled and we suffered through the Financial Crisis. Today, the economy is performing quite well, with gross domestic product growing at an …
Business leaders on the confluence of business and technology The vital role technology plays in business today is indisputable. Separating one from the other is increasingly difficult. Listen to what an industry analyst, venture capitalist and business leaders have to …
M&A stays strong through 2018 In 2015, consolidations of businesses through mergers and acquisitions hit a record, dizzying height of $4.6 trillion, as reported in Financier Worldwide. Despite Brexit concerns and European instability, the uncertainty of a new U.S. president, …
Gouri Borkar, Practice Director
Posted in CX Cloud, Knowledge Base, Sales Cloud, Service Cloud
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We the people (demand better service) The era of digital transformation currently underway underscores the essential and indisputable role disruptive technology now plays in business success. While digital excellence equates to the masterful utilization of cloud, mobile, social and big …
Sree Puthanpisharam, Practice Director
Posted in Enterprise Resource Planning, Knowledge Base
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Despite its present-day maturity, ERP remains costly, complex, and fraught with risk. The extensive integration of vast data, information, and applications fuels scope creep and drives up implementation costs. Decades of customization (particularly among early adopters in the energy, manufacturing, …
Praveen Kumar, Practice Director
Posted in Enterprise Performance Management, Knowledge Base
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CFOs ascend to digital leaders Digital disruption has been identified as one of the defining trends of the 21st century, creating opportunity and threat in equal measure. CFOs today are expected to embrace technology to strategize and help drive business …
Melissa Sider, VP, Marketing and Communications
Posted in Cloud, Knowledge Base, The Future of Cloud
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As the primary driver for cloud adoption shifts from economics to innovation, leading-edge companies are stepping up their investment in cloud services to accelerate their digital transformation and lay the foundation for re-imagined business processes and new competitive offerings. Today’s …
Tim Brocker, Senior Practice Manager
Posted in Cloud, Knowledge Base, Transformation
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The strong momentum of cloud, mobile, social and big data technologies in the enterprise today is fueling digital transformation at an unprecedented scope and pace. Businesses of all sizes and across all industries are racing to harness the power of …
Dharmasagar Sirsi, Sr. Principal Consultant
Posted in CX Cloud, Knowledge Base, Sales Cloud, Service Cloud
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Black Friday, Cyber Monday by the numbers Traditionally two of the biggest shopping days of the year, Black Friday and Cyber Monday, November 24th and 26th, did not disappoint in 2017. Shoppers opened their wallets, setting records in online purchases …
