Category: Oracle
Surviving the Silver Tsunami in Government
Rick McGaughy
Posted in Human Capital Management, Knowledge Base, Oracle, State and Local Government
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Is the ‘Silver Tsunami’ real, and how will it impact government agencies? Quick answers to these questions are ‘yes,’ and ‘hugely’. Terse and alarming answers, to be sure. Lest there are those who feel dire warnings surrounding massive pending retirements …
Tagged with: Cloud HCM, Federal, Government, HCM, HR, Human Capital Management, Public Sector, State and Local
Transform the Back Office with ML & AI
Raman Madhira
Posted in Artificial Intelligence, Enterprise Resource Planning, Knowledge Base, Machine Learning, Oracle
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Understanding ML & AI First defined in 1959 by Arthur Samuel as a “field of study that gives computers the ability to learn without being explicitly programmed,” Machine Learning is quickly gaining traction as speed, agility, responsiveness, automation, and personalization …
Tagged with: AI, Artificial Intelligence, Automation, Back Office, Back Office Applications, Cloud ERP, Machine Learning, ML
Your High CSAT May Not Equal Customer Loyalty
Steve McKinney, Practice Director, Service Management, AST LLC
Posted in CX Cloud, Knowledge Base, Oracle, Retail
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Retail’s death greatly exaggerated The last few years have seen a bevy of high-profile retailers either go bankrupt or close stores across the country, raising concern that brick-and-mortar retailers are doomed. Just this year (January through August 10), roughly 4,379 …
Tagged with: Brick and Mortar, Cloud, CSAT, Customer Experience, Customer Loyalty, Customer Satisfaction, CX, Retail, Survey
Transformation: One (Business) Process at a Time
Ajit Sathaye, VP, Presales at AST LLC
Posted in Business Process, Knowledge Base, Oracle, Organizational Change
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Why a business process focus is vital to successful transformation As reported in Forbes, by 2018, 67% of the CEOs of Global 2000 enterprises will have digital transformation at the center of their corporate strategies. However, according to a recent …
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Account Reconciliation – Ground Zero for Digital Finance
Tina Moore, EPM Practice Manager
Posted in Enterprise Performance Management, Knowledge Base, Oracle
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Waiting on finance CFOs and their finance organizations are under the gun. Growing regulatory controls, a rapidly changing, highly competitive business environment, increased responsibility for guiding business strategy, and the ever-present need to watch the bottom line place unprecedented, unrelenting …
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B2B Catching the Ecommerce Craze
Rajarshi Purwar, Group Vice President, CX
Posted in CPQ, CX Cloud, Knowledge Base, Marketing Cloud, Oracle, Sales Cloud, Service Cloud
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B2B companies lag behind B2C companies when it comes to ecommerce, even though experts agree that the B2B ecommerce market dwarfs that of B2C in terms of potential revenue. Salient differences between the B2B and B2C worlds are largely responsible …
Growth Need Not Be an HCM Nightmare
Teresa Stanula, VP, Human Resources, AST
Posted in Human Capital Management, Knowledge Base, Oracle
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The best of times, the worst of times It has been about 10 years since the US economy fizzled and we suffered through the Financial Crisis. Today, the economy is performing quite well, with gross domestic product growing at an …
Tagged with: Cloud, HCM Cloud, HR, HRMS, Human Capital Management, Human Resources, People, Talent, Talent Acquisition, Talent Management, Team
