B2B companies lag behind B2C companies when it comes to ecommerce, even though experts agree that the B2B ecommerce market dwarfs that of B2C in terms of potential revenue. Salient differences between the B2B and B2C worlds are largely responsible …
Category: Service Cloud
B2B Catching the Ecommerce Craze
Rajarshi Purwar, Group Vice President, CX
Posted in CPQ, CX Cloud, Knowledge Base, Marketing Cloud, Oracle, Sales Cloud, Service Cloud
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Citizen Experience in the Public Sector
Gouri Borkar, Practice Director
Posted in CX Cloud, Knowledge Base, Sales Cloud, Service Cloud
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1 Comment ↓
We the people (demand better service) The era of digital transformation currently underway underscores the essential and indisputable role disruptive technology now plays in business success. While digital excellence equates to the masterful utilization of cloud, mobile, social and big …
Tagged with: Cities, Citizen, Citizens, Cloud, Counties, CX, CX Cloud, Digital, Experience, Government, Oracle, Public Sector, Technology
Customers Demand Omni-channel Excellence
Dharmasagar Sirsi, Sr. Principal Consultant
Posted in CX Cloud, Knowledge Base, Sales Cloud, Service Cloud
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Black Friday, Cyber Monday by the numbers Traditionally two of the biggest shopping days of the year, Black Friday and Cyber Monday, November 24th and 26th, did not disappoint in 2017. Shoppers opened their wallets, setting records in online purchases …
Tagged with: Cloud, Consumer, Customer, Customer Experience, CX, Disruption, Omni-channel, Oracle, Retail, Shopper, Technology
