IT budgets get a boost in 2019 Worldwide IT spending is projected to total $3.8 trillion in 2019, an increase of 3.2% from expected spending of $3.7 trillion in 2018, according to the latest forecast by Gartner. IT budgets include …
Category: Knowledge Base
End-user Focus, Key to Digital Success
David Vindiola, ERP Practice Director, AST LLC
Posted in Knowledge Base, Transformation
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2 Comments ↓
People – the prime movers for digital success IDC predicted that by 2017, over 50% of the IT budget would be spent on new technologies and that by 2018, digital transformation would be a key strategy for 67% of the …
Tagged with: Cloud, Cloud Journey, Collaboration, Digital, Digital Transformation, End-User, IT, Success, Transformation
Your High CSAT May Not Equal Customer Loyalty
Steve McKinney, Practice Director, Service Management, AST LLC
Posted in CX Cloud, Knowledge Base, Oracle, Retail
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No Comments ↓
Retail’s death greatly exaggerated The last few years have seen a bevy of high-profile retailers either go bankrupt or close stores across the country, raising concern that brick-and-mortar retailers are doomed. Just this year (January through August 10), roughly 4,379 …
Tagged with: Brick and Mortar, Cloud, CSAT, Customer Experience, Customer Loyalty, Customer Satisfaction, CX, Retail, Survey
Give Thanks (and Jobs) to Women in Tech
Jennifer (Ryerson) Mascari, SVP, Public Sector Business Development
Posted in Knowledge Base, Women in Technology
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1 Comment ↓
Famous women in tech (past & present) When celebrating the heroes of technology and IT, it’s often men like Bill Gates and Steve Jobs who receive the lions-share of the glory, but women have played a significant role in the …
Tagged with: Diverse, Diversity, Equality, Gender Equality, Gender Gap, Women in Business, Women in Tech, Women in Technology, Workforce
Transformation: One (Business) Process at a Time
Ajit Sathaye, VP, Presales at AST LLC
Posted in Business Process, Knowledge Base, Oracle, Organizational Change
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No Comments ↓
Why a business process focus is vital to successful transformation As reported in Forbes, by 2018, 67% of the CEOs of Global 2000 enterprises will have digital transformation at the center of their corporate strategies. However, according to a recent …
Transformation: One (Business) Process at a Time Read More »
Automated Testing – A Digital Must
Testing then and now In the early days of software when an application ran on one platform and one type of machine with few variables, testing was a relatively straightforward process – quality assurance (QA) testing performed prior to an …
Global Delivery for True Digital Transformation
Vidya Khedekar, SVP, Offshore Delivery at AST
Posted in Knowledge Base, Offshore Development, Transformation
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IT skills gap derails transformation Digital transformation as a near-term goal has been a sought-after aspiration for some time now, and for very valid reasons. Advances in cloud, mobile, IoT, big-data analytics, AI, and machine learning have forever altered the …
Tagged with: Digital Transformation, Global, Global Delivery, IT, Offshore, Outsourcing, Transformation
Account Reconciliation – Ground Zero for Digital Finance
Tina Moore, EPM Practice Manager
Posted in Enterprise Performance Management, Knowledge Base, Oracle
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No Comments ↓
Waiting on finance CFOs and their finance organizations are under the gun. Growing regulatory controls, a rapidly changing, highly competitive business environment, increased responsibility for guiding business strategy, and the ever-present need to watch the bottom line place unprecedented, unrelenting …
Account Reconciliation – Ground Zero for Digital Finance Read More »
B2B Catching the Ecommerce Craze
Rajarshi Purwar, Group Vice President, CX
Posted in CPQ, CX Cloud, Knowledge Base, Marketing Cloud, Oracle, Sales Cloud, Service Cloud
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No Comments ↓
B2B companies lag behind B2C companies when it comes to ecommerce, even though experts agree that the B2B ecommerce market dwarfs that of B2C in terms of potential revenue. Salient differences between the B2B and B2C worlds are largely responsible …
Is Secure Transformation Possible?
Security challenges in the digital era Digital business moves at a faster pace than traditional business, and traditional security approaches designed for maximum control will no longer work in the new era of digital innovation. Real-time, data-driven decision making made …
