People – the prime movers for digital success IDC predicted that by 2017, over 50% of the IT budget would be spent on new technologies and that by 2018, digital transformation would be a key strategy for 67% of the …
Month: December 2018
End-user Focus, Key to Digital Success
David Vindiola, ERP Practice Director, AST LLC
Posted in Knowledge Base, Transformation
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2 Comments ↓
Tagged with: Cloud, Cloud Journey, Collaboration, Digital, Digital Transformation, End-User, IT, Success, Transformation
Your High CSAT May Not Equal Customer Loyalty
Steve McKinney, Practice Director, Service Management, AST LLC
Posted in CX Cloud, Knowledge Base, Oracle, Retail
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No Comments ↓
Retail’s death greatly exaggerated The last few years have seen a bevy of high-profile retailers either go bankrupt or close stores across the country, raising concern that brick-and-mortar retailers are doomed. Just this year (January through August 10), roughly 4,379 …
Tagged with: Brick and Mortar, Cloud, CSAT, Customer Experience, Customer Loyalty, Customer Satisfaction, CX, Retail, Survey
