Organizations Take Customer Service to the Next Generation
Many organizations take pride in the value they provide for their customers, which is why they choose Oracle Seibel CRM and Oracle Service Cloud for their CRM systems. With these implementations, companies are able to support the needs of their customers through multiple service channels, incorporating cloud, mobile, and social capabilities into their multichannel customer service platform.
A challenge for contact centers is adapting to the changing needs of customers, particularly the customers who are looking for self-service options. Organizations can identify new opportunities to quickly service their customers. They give their customers a sense of importance by resolving issues quickly and being responsive. One organization has reduced their call handling time by 20%.
Read more about this customer experience in “Driving the Next Generation of Customer Service at Mazda North American Operations” here.
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