AST Blog Series: Training
Even the most elegant system will fail if employees are unable to do their jobs with the tools provided. Since your employees will be the ones using the new EPM application software, a comprehensive training program is required for a successful implementation to evolve into user efficiency, and ultimately provide the highest return of value. It is vital to select the right team and train them properly. As the implementation progresses, a core internal super-user team must be identified and given appropriate training. Such trained super-users can then guide others in effectively utilizing the new software. Whether it is through super-users, professional trainers or even your implementation partner’s training, you must ensure that you have comprehensive training materials and a training plan in place, preferably tailored to user roles.
Selection of training method: It is important to choose the right training tools and methods. There are a variety of training methods and any one of them can be used.
- Visual: Visual training is the most suitable approach for many organizations. Employees prefer live, visual training over other methods.
- Hands-on: Visual training and hands-on training work well together.
- Manuals: Training manuals are proven to be incredibly helpful for most users. Effective and thorough manuals are helpful to users later when further direction is needed.
Join us next week for our final posting, which will discuss post-implementation activities.
Leave a Reply